FAQs
Get answers to all your questions with our comprehensive FAQ section.
Orders
Below are some of are common questions about orders
Track my order
To see your order status, please provide your order details.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.
Can I cancel or modify my order?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Can I cancel or change my order after it has been placed?
We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping details?
- We usually use UPS, JT Express, and YunExpress to ship orders to countries all over the world.
- Shipping time ranges from 7-20 business days, and estimated shipping costs vary by countries.
- Processing time is 1-5 days, and we'll send a tracking number once the order is placed.
Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that there may be restrictions or additional fees imposed by your country's customs.
What is your return policy?
We have a 30-day return policy for unworn or unused items with tags and in original packaging.
Refunds are processed at the end of each month, but we can use PayPal for special cases. Return shipping fee is paid by the customer.
To start a return, contact us at sales@astralglowville.com.
Can I return an item?
Yes, we accept returns within 30 days of purchase. Please make sure the item is in its original condition with tags attached. Contact our customer service team for further assistance.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of purchase. Please refer to our returns policy on our website for more information on the process.
EASY RETURNS
Your exchange ships out as soon as you email us.
INTERNATIONAL SHIPPING
Receive your order an estimated 7~20 days after shipment.
ECO-FRIENDLY MATERIALS
Made with love, using high-quality, premium materials
BUY NOW PAY LATER
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